Simplybook review: Best online booking app?

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If you’re a business owner, you know how challenging managing your schedule and appointments can be. Between travelling to clients’ homes and juggling multiple online bookings, it can feel like you need an extra set of hands to stay organized. 
In this review, we’ll look closer at Simplybook.me – an online appointment scheduling software designed to help you easily manage your bookings. We’ll explore everything you need to know to decide if it is the right tool for your business. If you are interested in a comparison, we have an article that compares a couple of similar tools.

Overview of Simplybook

Online Booking Website & Widgets

One of its standout features is its customizable booking website. This feature allows businesses to create a branded booking website with logos, colours, and imagery. This helps establish a more professional online presence and makes booking appointments directly on the business’s website easier for customers.

The booking website is fully customizable, allowing businesses to choose from various design templates and customize layouts and designs. You can also set your working hours and define your services, including the duration and pricing of each service.

Another helpful feature is the ability to embed booking widgets on other websites or social media pages. These widgets allow businesses to add booking functionality to their existing website or social media pages, making it even easier for customers to book appointments.
It offers various widgets, including a button widget, a calendar widget, and a schedule widget, which are customizable. You can widget’s size, design, and layout to match your branding and website design.

Although we found Simplybook’s settings page a bit cluttered, we were impressed by its customizable booking website options and widgets as they offer businesses a range of options for integrating appointment scheduling functionalities into their online presence, streamlining the booking process for customers.

Simplybook’s User Interface

Simplybook.me offers IOS and Android apps in their respective stores. In addition, the online dashboard provides an overview of upcoming appointments, revenue and workload. 
You can also access your appointment history, reporting and analytics features from the dashboard to track your hairdressing business performance over time.
In addition to managing appointments, its user interface makes managing client information easy as you can store client details, including contact information, appointment history, and other relevant notes about the client. 

Simplybook’s Integrations

Simplybook me offers a range of integrations with other business tools, including payment processors, calendar apps, and marketing automation tools.
One of the most valuable integrations offered by this appointment scheduling tool is with popular payment processors like PayPal and Stripe, which can allow freelance and mobile hairdressers to accept payments directly through the software. 
Other integrations include accounting software like QuickBooks, calendar apps like Outlook and marketing tools like Mailchimp and Zapier. 

Customer Service

Simplybook.me offers email and live chat support and a comprehensive knowledge base with articles and video tutorials on using the software.

One downside we noticed was that we could not chat with the live support representative, although the ‘chat button’ was green, indicating that the support team was available. 

Appointment scheduling tool Alternatives

Depending on a business’s specific needs and requirements, other software solutions may be better suited. Here are three alternatives that businesses may want to consider:

1. Amelia booking plugin: Amelia is a WordPress plugin that helps businesses such as freelance and mobile hairdressers manage their appointments and bookings. Like Simplybook.me, Amelia offers a user-friendly booking interface, calendar integrations, and a range of customization options. 
2. Setmore: Setmore is a cloud-based appointment scheduling and appointment tracker. It also offers advanced features like customer management tools, appointment reminders, and integrations with popular payment processors like Square and Stripe. 
3. Appointlet: Appointlet is another excellent tool for freelance and mobile hairdressers. 

Businesses looking for an alternative to this tool may consider these options and other appointment-scheduling software solutions to find the one that best fits their needs and requirements.

Simplybook’s Reviews

Simplybook.me has received positive reviews and feedback from its users, with an average rating of 4.4 out of 5.0 across multiple review platforms. Here’s a breakdown of its ratings on some of the most popular review sites:

• Trustpilot: Simplybook.me has a rating of 4.3 out of 5.0 on Trustpilot, based on over 300 reviews. 
• G2: Simplybook.me has a rating of 4.4 out of 5.0 on G2, based on over 100 reviews. 
• Capterra: Simplybook.me has a rating of 4.6 out of 5.0 on Capterra, based on over 1,000 reviews.

Summary

Overall, if you’re looking for reliable appointment scheduling software for your hairdressing business, Simplybook.me is worth considering. 

Frequently asked questions